Returns

Returns & Refunds

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Shipping

Orders are typically processed and shipped within 2–5 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Returns

We accept returns within 10 days of delivery for eligible items.

To qualify for a return, items must be:

  • Unused and in their original condition
  • Returned in the original packaging
  • Accompanied by proof of purchase

To initiate a return, please contact our customer support team here with your order number and reason for return.

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be issued to your original payment method.

Please note:

  • Sale and clearance items are final sale and are not eligible for return.
  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, if applicable

Our team will review the issue and work with you to provide a replacement, refund, or other appropriate resolution.

Refund Processing

Once your return has been received and approved, refunds are typically processed within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Questions?

If you have any questions regarding your order, returns, or refunds, please contact us here. We're always happy to help.

LOVED BY THOUSANDS OF GIFT GIVERS